--- title: Can I return my Audeara headphones? description: Audeara are confident that you will love our product. For that reason we offer a no-questions asked 60 day money-back guarantee. This means that if for some reason the product isn’t what you expected, --- [Skip to content](https://support.audeara.com/can-i-return-my-headphones#main-content) English Show submenu for translations [![Audeara logo](https://support.audeara.com/hs-fs/hubfs/Audeara_Inline_Logo_Black_RGB_300ppi.png?width=200&height=58&name=Audeara_Inline_Logo_Black_RGB_300ppi.png)](https://audeara.com/) - [Book a Support Call](https://meetings-ap1.hubspot.com/audeara/audeara-technical-support?uuid=6acee4a1-d3dc-4ece-867f-fed6a203fe7b) - [Returns Policy](https://audeara.com/pages/returns-policy) - [Warranty](https://audeara.com/pages/warranty) Open main navigation Close main navigation - [Book a Support Call](https://meetings-ap1.hubspot.com/audeara/audeara-technical-support?uuid=6acee4a1-d3dc-4ece-867f-fed6a203fe7b) - [Returns Policy](https://audeara.com/pages/returns-policy) - [Warranty](https://audeara.com/pages/warranty) - English Show submenu for translations - [Back to audeara.com](https://audeara.com/) [Back to audeara.com](https://audeara.com/) Search Support Centre - There are no suggestions because the search field is empty. 1. [Support Centre](https://support.audeara.com/) 2. [Returns, repairs and warranty](https://support.audeara.com/returns-repairs-and-warranty) # Can I return my Audeara headphones? Audeara are confident that you will love our product. For that reason we offer a no-questions asked 60 day money-back guarantee. This means that if for some reason the product isn’t what you expected, or isn’t functioning as you would like, we’ll take it back and give you a full refund. We also offer a 24 month manufacturers warranty, in line with Australian consumer law. This means that your headphones will be assessed, repaired or replaced at no cost to you. View our full returns and refund policy [here.](https://audeara.com/returns-policy/#:~:text=We%20back%20our%20product%2C%20and,returns%20policy%20lasts%2060%20days.) *Please note that if you purchased your headphones from a Hearing clinic or one of our stockists, that stockist will need to refund you directly and we will then credit their account. All headphone returns and repair requests need to contain the Audeara box, cords and case, in addition to the headphones.* - [Audeara Buds](https://support.audeara.com/audeara-buds#main-content) - [Overview](https://support.audeara.com/audeara-buds#overview) - [Features & Controls](https://support.audeara.com/audeara-buds#features-controls) - [FAQs & Support](https://support.audeara.com/audeara-buds#faqs-support) - [Audeara Buds TV Bundle](https://support.audeara.com/audeara-buds#audeara-buds-tv-bundle) - [Video Guides](https://support.audeara.com/audeara-buds#video-guides) - [Audio Transceiver & Lapel Microphone](https://support.audeara.com/audio-transceiver-lapel-microphone#main-content) - [How to guides](https://support.audeara.com/audio-transceiver-lapel-microphone#how-to-guides) - [Video guides](https://support.audeara.com/audio-transceiver-lapel-microphone#video-guides) - [A-02 TV Bundle – Headphones and TV Streamer](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#main-content) - [Video Guides](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#video-guides) - [User Guides](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#user-guides) - [A-02 Headphones](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#a-02-headphones) - [A-02 TV Streamer](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#a-02-tv-streamer) - [A-01 TV Bundle – Headphones and TV Transceiver](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#main-content) - [Video Guides](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#video-guides) - [User Guides](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#user-guides) - [BT-01 TV Streamer](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#bt-01-tv-streamer) - [FAQ](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#faq) - [FAQs](https://support.audeara.com/faqs#main-content) - [Battery](https://support.audeara.com/faqs#battery) - [Audeara App](https://support.audeara.com/faqs#audeara-app) - [Funding - NDIS, DVA, HSP](https://support.audeara.com/faqs#funding-ndis-dva-hsp) - [Audeara and hearing loss](https://support.audeara.com/faqs#audeara-and-hearing-loss) - [Shipping](https://support.audeara.com/faqs#shipping) - [Bluetooth and Auracast connectivity](https://support.audeara.com/bluetooth-and-auracast-connectivity) - [Returns, repairs and warranty](https://support.audeara.com/returns-repairs-and-warranty) - [For hearing Professionals](https://support.audeara.com/for-hearing-professionals#main-content) - [Audeara for TV, music & communication](https://support.audeara.com/for-hearing-professionals#audeara-for-tv-music-communication) - [Australian Government funding](https://support.audeara.com/for-hearing-professionals#australian-government-funding) - [Fitting Audeara headphones](https://support.audeara.com/for-hearing-professionals#fitting-audeara-headphones) - [FAQs](https://support.audeara.com/for-hearing-professionals#faqs) - [AudAssist Desktop](https://support.audeara.com/audassist-desktop#main-content) - [How to use AudAssist | Step by Step Guides](https://support.audeara.com/audassist-desktop#how-to-use-audassist-step-by-step-guides) - [How to use AudAssist | Video guides](https://support.audeara.com/audassist-desktop#how-to-use-audassist-video-guides) - [Auracast Audio Broadcaster](https://support.audeara.com/auracast-audio-broadcaster#main-content) - [How to guides](https://support.audeara.com/auracast-audio-broadcaster#how-to-guides) - [Book a Support Call](https://meetings-ap1.hubspot.com/audeara/audeara-technical-support?uuid=6acee4a1-d3dc-4ece-867f-fed6a203fe7b) - [Returns Policy](https://audeara.com/pages/returns-policy) - [Warranty](https://audeara.com/pages/warranty) [![Audeara\_Feel-Connected\_Logo\_Black\_CMYK](https://support.audeara.com/hs-fs/hubfs/Audeara_Feel-Connected_Logo_Black_CMYK.png?width=200&height=92&name=Audeara_Feel-Connected_Logo_Black_CMYK.png "Audeara_Feel-Connected_Logo_Black_CMYK")](https://audeara.com/) Copyright © 2025, Audeara Limited