---
title: FAQs | Support Centre
description: All your questions answered about battery life, the Audeara app, purchasing with government funding, and compatibility with hearing aids and cochlear.
---

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1. [Support Centre](https://support.audeara.com/)
2. [FAQs](https://support.audeara.com/faqs)

# FAQs

 All your questions answered about battery life, the Audeara app, purchasing with government funding, and compatibility with hearing aids and cochlear.

- [My headphones are making a 'ping-ing' sound, what is this?](https://support.audeara.com/my-headphones-are-making-a-ping-ing-sound-what-is-this)
- [How do I make the headphones larger or smaller?](https://support.audeara.com/how-do-i-make-the-headphones-larger-or-smaller)
- [Can I use Audeara headphones for gaming?](https://support.audeara.com/can-i-use-audeara-headphones-for-gaming)
- [The cover on my ear pads is starting to peel](https://support.audeara.com/the-cover-on-my-earpads-is-starting-to-peel)
- [How are my headphones personalised for me?](https://support.audeara.com/how-are-my-headphones-personalised-for-me)
- [Can I try the Audeara headphones before I buy them?](https://support.audeara.com/can-i-try-the-audeara-headphones-before-i-buy-them)
- [How do I disconnect my headphone from my device?](https://support.audeara.com/how-do-i-disconnect-the-headphones-from-my-device)
- [Can I mute the microphone on my headphones?](https://support.audeara.com/can-i-mute-the-microphone-on-my-headphones)
- [How do I replace my ear cushions?](https://support.audeara.com/how-do-i-replace-my-ear-cushions)
- [My headphones are connected to my TV, and are at max volume, but the sound is low.](https://support.audeara.com/my-headphones-are-connected-to-my-tv-but-the-volume-is-low)

See less ▼

## Battery

- [How long will the rechargeable battery in my headphones last?](https://support.audeara.com/how-long-will-the-lithium-battery-in-my-headphones-last)
- [How long will the charge in my headphones last?](https://support.audeara.com/how-long-will-the-charge-in-my-audeara-a01-headphones-last)

## Audeara App

- [How to personalise your headphones using the Audeara Companion App](https://support.audeara.com/how-to-personalise-your-headphones)
- [How to install the Audeara smartphone app](https://support.audeara.com/how-to-install-audeara-smartphone-app)

## Funding - NDIS, DVA, HSP

- [Can I purchase Audeara using Government funding?](https://support.audeara.com/can-i-purchase-audeara-using-government-funding)
- [I am an NDIS participant, how can I purchase your headphones?](https://support.audeara.com/i-am-an-ndis-participant-how-can-i-purchase-your-headphones)

## Audeara and hearing loss

- [Is Audeara compatible with Cochlear Implants and Hearing Aids?](https://support.audeara.com/is-audeara-compatible-with-cochlear-implants-and-hearing-aids)
- [Can I change the volume in each ear separately?](https://support.audeara.com/can-i-isolate-the-volume-control-to-each-ear-seperately)
- [What if my results show I have poor hearing?](https://support.audeara.com/what-if-my-results-show-i-have-poor-hearing)

## Shipping

- [How long does delivery take?](https://support.audeara.com/how-long-does-delivery-take)

- [Audeara Buds](https://support.audeara.com/audeara-buds#main-content)

    - [Overview](https://support.audeara.com/audeara-buds#overview)
    - [Features & Controls](https://support.audeara.com/audeara-buds#features-controls)
    - [FAQs & Support](https://support.audeara.com/audeara-buds#faqs-support)
    - [Audeara Buds TV Bundle](https://support.audeara.com/audeara-buds#audeara-buds-tv-bundle)
    - [Video Guides](https://support.audeara.com/audeara-buds#video-guides)
- [Audio Transceiver & Lapel Microphone](https://support.audeara.com/audio-transceiver-lapel-microphone#main-content)

    - [How to guides](https://support.audeara.com/audio-transceiver-lapel-microphone#how-to-guides)
    - [Video guides](https://support.audeara.com/audio-transceiver-lapel-microphone#video-guides)
- [A-02 TV Bundle – Headphones and TV Streamer](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#main-content)

    - [Video Guides](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#video-guides)
    - [User Guides](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#user-guides)
    - [A-02 Headphones](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#a-02-headphones)
    - [A-02 TV Streamer](https://support.audeara.com/a-02-tv-bundle-headphones-and-tv-streamer#a-02-tv-streamer)
- [A-01 TV Bundle – Headphones and TV Transceiver](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#main-content)

    - [Video Guides](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#video-guides)
    - [User Guides](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#user-guides)
    - [BT-01 TV Streamer](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#bt-01-tv-streamer)
    - [FAQ](https://support.audeara.com/a-01-tv-bundle-headphones-and-tv-transceiver#faq)
- [FAQs](https://support.audeara.com/faqs#main-content)

    - [Battery](https://support.audeara.com/faqs#battery)
    - [Audeara App](https://support.audeara.com/faqs#audeara-app)
    - [Funding - NDIS, DVA, HSP](https://support.audeara.com/faqs#funding-ndis-dva-hsp)
    - [Audeara and hearing loss](https://support.audeara.com/faqs#audeara-and-hearing-loss)
    - [Shipping](https://support.audeara.com/faqs#shipping)
- [Bluetooth and Auracast connectivity](https://support.audeara.com/bluetooth-and-auracast-connectivity#main-content)

    - [Auracast](https://support.audeara.com/bluetooth-and-auracast-connectivity#auracast)
- [Returns, repairs and warranty](https://support.audeara.com/returns-repairs-and-warranty)
- [For hearing Professionals](https://support.audeara.com/for-hearing-professionals#main-content)

    - [Audeara for TV, music & communication](https://support.audeara.com/for-hearing-professionals#audeara-for-tv-music-communication)
    - [Australian Government funding](https://support.audeara.com/for-hearing-professionals#australian-government-funding)
    - [Fitting Audeara headphones](https://support.audeara.com/for-hearing-professionals#fitting-audeara-headphones)
    - [FAQs](https://support.audeara.com/for-hearing-professionals#faqs)
- [AudAssist Desktop](https://support.audeara.com/audassist-desktop#main-content)

    - [How to use AudAssist | Step by Step Guides](https://support.audeara.com/audassist-desktop#how-to-use-audassist-step-by-step-guides)
    - [How to use AudAssist | Video guides](https://support.audeara.com/audassist-desktop#how-to-use-audassist-video-guides)
- [Auracast Audio Broadcaster](https://support.audeara.com/auracast-audio-broadcaster#main-content)

    - [How to guides](https://support.audeara.com/auracast-audio-broadcaster#how-to-guides)
    - [Support & Feedback](https://support.audeara.com/auracast-audio-broadcaster#support-feedback)
    - [FAQ's](https://support.audeara.com/auracast-audio-broadcaster#faqs)

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- [Returns Policy](https://audeara.com/pages/returns-policy)
- [Warranty](https://audeara.com/pages/warranty)

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