1. Audeara Support Centre
  2. Bluetooth and connectivity

My Bluetooth keeps dropping out. My laptop is running Windows 10.

A Microsoft update released in May 2020 contained an error that caused Bluetooth connections to intermittently drop out from various devices. A patch released in August 2020 is reported to have resolved this issue.

Any Microsoft updates can be found in your computer Settings > Updates and Security > Windows Update.

Please confirm your device is running the most up-to-date software and contact our team if you need any additional troubleshooting or support.