There are several reasons why your headphones may be struggling to connect with your audio device. Most commonly this is due to something interrupting the signal between the two.
The Audeara headphones can only be connected to a maximum of two Bluetooth devices at one time (e.g. your phone and TV streamer). It can be helpful to remove or turn the bluetooth on other devices off, particularly while attempting to pair your headphones.
If you are having issues with the bluetooth connection, try 'forgetting' or removing the headphones from your device and clearing the pairing list. Then try completing a soft reset on the headphones and reconnecting.
Please contact email@example.com with the details of your specific issue and we will help you as quickly as we can.