There are several reasons why your headphones may be struggling to connect with your device. The most common reason is something interrupting the signal between the headphones and device.
The Audeara headphones can be connected to a maximum of two Bluetooth devices at one time (e.g. your phone and TV streamer).
If you are having issues with the bluetooth connection, try the following:
- Complete a hard reset on your headphones
- Make sure you're in range of your device
- Switch locations to avoid Bluetooth interference
1. Complete a hard reset on your headphones
If you have tried to connect unsuccessfully multiple times already, it may be time to wipe all connections by performing a hard reset.
Follow the steps below to hard reset the headphones:
- Turn on your headphones.
- Simultaneously hold down the ‘+’ and ‘-’ (top and bottom) buttons on the left cup of the headphones for 7 seconds, until you see the LED Indicator Light flash purple and then turn off.
- Turn the headphones Off and back On again by sliding the Power Switch.
- The headphones will automatically go into pairing mode. The LED Indicator Light will flash Red and Blue to confirm it is in pairing mode.
- From your mobile, you can now search for the headphones in the Bluetooth pairing list to connect.
2. Make sure you're in range of your device
The range from your device to your Audeara Headphones is approximately 30 ft or 10 metres. Keep in mind that obstacles like thick walls and other signal emitting devices may further affect the range.
3. Switch locations to avoid Bluetooth interference
Try connecting from a different location with a stronger or more stable Bluetooth connection. Other nearby Bluetooth connections may be interfering.
If you are still experiencing issues with your Bluetooth connection, please contact our support team.